Toto Energy ceases trading: advice for constituents

Toto Energy, a proportion of whose 134,000 domestic customers live within Stoke-on-Trent South, has ceased trading, Ofgem announced today.


Ofgem's advice to customers of Toto is:

  • Not switch to another energy supplier until a new one has been appointed and you have been contacted by them in the following weeks;
  • Take a meter reading ready for when your new supplier contacts you.


Jack said:

"The collapse of Toto is just the latest development to affect my constituents negatively due to Solarplicity's collapse. The amount of complaints I received about both firms far outweighed those regarding any other company, even after face-to-face meetings and the dozens of hours which my office have spent raising constituents' concerns and issues.

"It shows the contempt with which Solarplicity treated its customers that it abandoned vulnerable people to another supplier that was on the verge of failure. It is comforting that Ofgem has now taken on the case, and if there is a silver lining to this, it is that my constituents who were stuck with Toto will now be passed on to more reputable suppliers.

"If any of my constituents require any advice or assistance during this time, I would urge them to get in touch with me, by telephoning 01782 922525, or emailing"



Philippa Pickford, Ofgem’s director for future retail markets, said:

“Toto Energy customers do not need to worry, as under our safety net we’ll make sure your energy supplies are secure and customers’ credit balances are protected.

“Ofgem will now choose a new supplier for you and whilst we’re doing this our advice is to ‘sit tight’ and don’t switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”